Return Policy

If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. 

Important notes:

• The customer is responsible for the return shipping charges related to any non-defective products.
• All returned products must be accompanied by an RMA number and returned in our original packing materials in new condition. “New condition” means that the product is in the condition you received it, is unmodified, and includes all parts accessories and documentation.
• Please be sure to pack your product carefully in its original packaging and then in another box to ship back to us.
• Failure to return products in the proper condition may result in a refusal of the return or may be subject to a minimum of a 15% restocking fee.
• Covert items, DVRs, VCRs and all other recording devices are subject to a minimum of a 15% restocking fee.
• Special orders, custom built items and opened software may not be returned.